This link will take you to another National Australia Bank Group Website. The products and services offered in this site may not be available to you.
This link will take you to a non-National Australia Bank Group website. Links to third parties on this page are provided as information only. National Australia Bank cannot confirm the reliability of the information or services provided by these sites.
NAB only collects personal information of its customers as may be required by law or that is reasonably essential to conduct NAB’s business.
As part of providing services to its customers, NAB may collect personal information including sensitive personal data or information that may consist of or relate to the following:
NAB may also collect sensitive personal data or information in relation to health for superannuation products. Such sensitive information may include information about race, religious beliefs, sexual preferences, criminal record, medical records and history, physical, physiological and mental health condition.
The personal information, including sensitive personal data or information, that NAB collects is used for the purposes for which it is collected or for related purposes that would reasonably be expected.
NAB may collect such personal information either itself or through its Third Parties. For the purpose of this policy “Third Party” includes any service provider or any NAB group entity associated with NAB in collecting, handling, storing, dealing, transmitting or processing personal information of NAB customers, in India or abroad.
NAB may use the information provided by customers for one or more of the following purposes:
If a customer does not wish to provide consent for usage of its sensitive personal data or information or later withdraws the consent, NAB has the right not to provide services or to withdraw the services for which the information was sought from the customer.
NAB shall not disclose personal information of its customers without their prior consent unless such disclosure has been agreed to in a contract between the body corporate and customer, or where the disclosure is necessary for compliance of a legal obligation. In-case NAB discloses the personal information to Third Parties Such Third Parties will be bound contractually to ensure that they protect customer personal information in accordance with applicable laws.
The above obligations relating to sharing of sensitive personal data or information will not apply to information shared with government mandated under the law to obtain such information or by an order under law for the time being in force. Further, if any sensitive personal data or information is freely available or accessible in the public domain, NAB will not have any obligations regarding the same.
NAB retains information about customers for as long as necessary to fulfil the purpose for which such information was collected or as is otherwise required under any other law for the time being in force. However, this is subject to NAB’s rights and obligations under applicable laws to ensure retention of records which may contain sensitive personal data or information.
NAB uses appropriate techniques and processes to protect personal information including sensitive personal data or information.
NAB is committed to implement physical, electronic, and procedural safeguards to protect customer information against loss, misuse, damage and unauthorized access, modifications or disclosures. NAB continuously reviews and enhances NAB’s security policies and security measures to consistently maintain a high level of security.
If customer wishes NAB to address any discrepancies and grievances in relation to the sensitive personal data or information, the customer may write to NAB’s Grievance Officer and NAB will respond on the request in a time bound manner in accordance with applicable laws.
The contact details of NAB’s Grievance Officers are as under:
Senior Manager Operational Risk and Compliance
No 904, 9th Floor Nariman Bhavan,
227 Backbay Reclamation,
Nariman Point, Mumbai 400021
Tel: +91 22 61988200
Fax: +91 22 61988299