On 24 November 2017, NAB’s Private Wealth business (NPW) in Hong Kong was transferred to OCBC Wing Hang Bank Limited in Hong Kong (OCBC Wing Hang). Any financial product(s), account(s) and customer information held by NPW have been transferred to OCBC Wing Hang.
If you were a NPW customer in Hong Kong and would like more information on the transfer of your products and services to OCBC Wing Hang, please visit www.ocbcwhhk.com/helloNAB
1. What is being transferred to OCBC Wing Hang?
Your entire banking relationship, including all loan and deposit accounts, agreements, mortgages, guarantees and security arrangements will be transferred to OCBC Wing Hang. In addition, all information relating to your banking relationship with NAB, including customer information, personal data of yours and any other relevant persons such as your beneficial owners or authorised signatories, will also be transferred to OCBC Wing Hang.
2. Do I need to consent to the transfer of my banking relationship to OCBC Wing Hang?
3. What happens to my account if I have opted out of the transfer to OCBC Wing Hang?
If you have chosen to opt out of the transfer, your banking relationship will not be transferred to OCBC Wing Hang. As previously advised, we are winding down our NPW business in Asia and will cease operations in Hong Kong after the transfer completion date. Therefore, you will need to make alternative banking arrangements. This includes closure of your existing account(s), cancelling your existing banking services and settling any other obligations (including fees and charges).
4. When will my new OCBC Wing Hang Account be set up?
OCBC will set up your new account(s) by early November and these will only be activated from Monday, 27 November 2017 or such other date as OCBC Wing Hang may subsequently update. OCBC Wing Hang will also send you a pre-welcome letter detailing your account numbers for your reference.
5. Will my account number change?
Yes, you will be given a new account number and OCBC Wing Hang will advise you of your new account details in their pre-welcome letter.
6. Will my loans and outstanding balances with NAB transferred to OCBC?
Yes. Any outstanding balances on your existing loans with NAB have been transferred to OCBC Wing Hang.
7. Will my NAB relationship manager continue to manage my banking relationship? If not, who will manage my accounts with OCBC Wing Hang?
OCBC Wing Hang will notify you of the new Relationship Manager assigned to support you after the transfer date.
8. Were my existing GIRO Standing Instructions (SI) transferred over to my new account in OCBC Wing Hang?
On Friday, 24 November 2017, your existing GIRO and standing instructions linked to your NAB deposit and Loan account will be discontinued. You will need to update your payment instructions with your new OCBC Wing Hang account(s) or make alternative arrangements.
9. Can I make changes to my personal information before the transfer?
Yes you can make changes to your personal information (name, residential or mailing address, contact details, signatories, etc.) before the transfer. Please ensure that NAB receives written instructions for this request by 12.00 pm, Thursday, 23 November 2017.
10. I closed my savings account(s) during the month of November. Will I still be charged my account maintenance fee?
If you have closed your saving account(s) in the month of November, we will waive the maintenance fee for the said month.
11. When will I receive my NAB statement?
Transferred customers with CASA, Term Deposit and Loan account(s) will receive a NAB final advice on 8 December to confirm the transferred amounts and balances. All CASA account customers will receive the standard closing statement (final statement) by end of November.
We encourage you to keep your final statement for future reference. Should you have and questions or in the event of a discrepancy, error or exception, please notify us in writing within 90 days of receiving the advice.
12. Who do I contact for a copy of a historical statement?
As your account(s) have been transferred to OCBC Wing Hang on Friday, 24 November 2017, you will need to contact OCBC Wing Hang for any historical statements via the OCBC microsite www.ocbcwhhk.com/helloNAB or contact the Customer Service hotline at (852) 2815 1123. Once customers receive their welcome letter, they will also be able to contact their assigned OCBC Wing Hang relationship manager.
13. Who has my title? How do I request it?
All information related to your account(s) with NAB has been transferred to OCBC Wing Hang. If you need further information regarding your transferred account(s), you may contact OCBC Wing Hang via the OCBC Wing Hang microsite, hotline at +852-2815 1123 or your assigned OCBC Wing Hang relationship manager.
14. How best do I contact OCBC Wing Hang?
You can contact OCBC Wing Hang via the OCBC Wing Hang microsite, hotline +852-2815 1123 or your assigned OCBC Wing Hang relationship manager.
15. How do I get in touch with NAB, if I have queries regarding my banking relationship after the transfer is completed?
If you have any queries regarding your transferred account, please contact OCBC via the the OCBC Wing Hang microsite, hotline +852-2815 1123 or your assigned OCBC Wing Hang relationship manager.
If your account(s) have not been transferred to OCBC Wing Hang, you may continue to liaise with NAB via our office in Hong Kong
16. I am a Private Wealth customer in Australia; can NAB Hong Kong help me with any services?
If you are a customer of NAB Australia, we are unable to access information regarding your Australia accounts due to regulatory guidelines. However, we are happy to help if you need assistance with contacting NAB Australia.
In certain circumstances some of the NAB Asia branches can also undertake NAB document witnessing and verification of Know Your Customer documentation on behalf of other Group entities. However, this would need to be checked with each branch to confirm before offering the service to any customer as local regulations differ between countries.
17. I am a Private Wealth customer in Singapore and/or Japan, what will happen to my account?
On 11 May 2017, we announced the sale of the NAB Private Wealth business in Hong Kong and Singapore and the decision to undertake an orderly wind down of our NAB Private Wealth business in Japan.
On 10 November 2017, NAB’s Private Wealth business (NPW) in Singapore was transferred to Oversea-Chinese Banking Corporation (OCBC). Any financial product(s), account(s) and customer information held by NPW have been transferred to OCBC. For more information, please refer to the NAB Singapore website.
If you are an existing NPW Japan customer, please refer to the NAB Japan website for details on the wind down of the business.
For NAB Private Wealth Customers
32/F, Hysan Place
500 Hennessy Road,
Tel: +852 2822 5342
Fax: +852 2822 9704 / 9706
Service Hours: 9:00 a.m. – 6:00 p.m. (Monday to Friday)