National Australia Bank Group (NAB) is an international financial services group that provides a comprehensive and integrated range of financial products and services. Our businesses are located in Australia, New Zealand, United States (New York), United Kingdom, Hong Kong (SAR), Singapore, China, Japan and India. We also have representative offices in Indonesia and Vietnam.
This notice applies to your dealings as a customer with NAB companies in Asia. The confidentiality and privacy of your information is important to us. Depending on the type of customer you are, where you reside and how we store and process your information, in addition to the protection given to you by the laws in your country regulating the confidentiality of your banking information, you may also be covered by the Hong Kong Personal Data Privacy Ordinance and/or the Australia Privacy Act. If these laws do apply to you, then we comply with the relevant privacy principles those laws have established with respect to you and your personal information or personal data (collectively “personal data”). We also comply:
These Codes contain standards of service and conduct relating to the use and disclosure of certain customer information.
We and/or our officers, employees, contractors and agents collect information to assist us in our relationship with you. This information is collected from you, from the transactions performed on your behalf and/or from other persons and organisations. If you do not provide the information we need we may not be able to provide you with the product or service you have requested. We may also be required by law to collect information from or about you for certain purposes (for example, to identify you).
The types of information collected include but are not limited to:
In this section:
“Services” means products, services and/or credit facilities provided by us to you from time to time including in connection with your use of accounts and facilities you have with us (including, without limitation, the making or receiving of a payment by us on your behalf).
“Regulation” or “Regulations” means any laws and policies including, without limitation, any subordinate instrument and the acts, practices and policies of local or foreign governments and their instrumentalities whether or not having the force of law.
A “Regulatory Authority” means a local or foreign government or instrumentality.
We and our officers, employees, contractors and agents may collect, compile and/or use your information including any personal data (collectively “Data”) and any information relating to your account, transactions or dealings with us or effected by us on your behalf or otherwise in relation to any of your accounts (collectively “Account Information”) for purposes including but not limited to the following:
We and our officers, employees, contractors and agents may disclose, transfer (whether within or outside the country in which you bank with us), and/or exchange your Data and/or Account Information to or with such persons as we or they may consider necessary including without limitation the following persons for the purposes set out above:
We are managed, operate and process Data and Account Information internationally and across corporate boundaries and we have centralised certain of our processing and data storage functions in order to provide the Services to you efficiently at the time you need them. Your Data and Account Information may be processed and/or stored in the country in which you bank or in other countries in which we operate. Unless we can process and store your Data and Account Information at our central processing centres we are unable to handle your banking or other transactions.
Under conditions of confidentiality, National Australia Bank Limited does the processing and storage of your Data and Account Information. At present, the centralised processing centres are located in Singapore, Hong Kong and Australia. Over time Australia will become the central location for processing and storage of your Data and Account Information. Our employees and contractors are subject to the applicable laws and Codes of Conduct which deal with the confidentiality and privacy of your Data and Account Information.
You can tell us not to share your Data and Account Information within our group of companies for marketing purposes. It is your choice to tell us if you do not want us to market to you in any way or in a certain way, for example by telephone, but not by mail.
You may do the following things in respect of any of your Data and Account Information that is protected by the Hong Kong Personal Data Privacy Ordinance and/or the Australia Privacy Act:
Any request to do or have done any one or more of the above things (which you may or may not be entitled to do, depending on who you are and in which country you deal with us) or to raise any concern you have regarding the privacy of your Data and Account Information should be made to us in writing and addressed to the local privacy officer named below. We are entitled to charge a reasonable fee for fulfilling any data access request.
Further information about relevant privacy laws and consumer banking codes can be obtained from our privacy officer at the branch where you deal with us. Click here for contact details.
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This link will take you to a non-National Australia Bank Group website. Links to third parties on this page are provided as information only. National Australia Bank cannot confirm the reliability of the information or services provided by these sites.