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Frequently asked questions

    We know you’ve got a lot to manage when moving to a new country. So whether you’re moving to Australia to live, work, study or start a business, let NAB sort your banking before you’ve even stepped off the plane.

    NAB, a part of the National Australia Bank Group, has a dedicated team that helps migrants, expatriates and international students from over 100 different countries each month to open bank accounts quickly and easily online up to 12 months before arrival.

      • National Australia Bank Group (or NAB as it’s known in Australia) is an international financial services organisation that provides an extensive range of personal, private and business banking services, risk management and investment solutions.

        The Group employs over 40,000 people and operates more than 1,750 branches and service centres for over 12 million banking customers globally. We operate major financial services businesses in Australia, New Zealand, Asia, the United Kingdom and the United States.

        Each of our banks is uniquely positioned but built on a common commitment to providing quality products, services and
        relationships built on the principles of help, guidance and advice.

        Our international relationships coupled with our knowledge of local market environments enable us to deliver results for our customers efficiently and effectively, worldwide.

      • We help people who are moving to Australia to open their bank account in less than 10 minutes online, up to 12 months before they arrive.

      • Accounts can be opened up to 12 months before you arrive. If your planned arrival date changes, please contact NAB Migrant Banking to let us know.

      • To open a NAB bank account before you arrive, you must be arriving on a valid visa, which allows you to live and work in the country for at least 6 months.

        International students are able to apply if they are on a course which is 6 month or longer.

        We may also be able to help investors and frequent travellers to open a bank account, so please contact NAB Migrant Banking if this applies to you.

      • Step 1
        Apply for your account in less than 10 minutes online
        We don’t need copies of your
        identification or any other documents at this stage, but we will need to check them once you are here in Australia.
        Step 2
        Once approved, receive your welcome email and all your important banking information


        Your welcome email will include your
        account details with banker’s contact
        information and branch location. You
        can choose to transfer funds into your
        account at your convenience before you arrive.

        Please note that your account can receive funds, however withdrawals can not be made until you arrive and pass the necessary identification requirements.

        Step 3
        Arrive in Australia and meet your banker to be formally identified

        Once you have successfully provided proof of your identity as required by Australian law, your banker will activate your account and provide you with your new bank cards.


        You can now access any funds you had
        transferred before you left home.

      • Applying for an account takes between 5-10 minutes online at www.nabgroup.com/migrantbanking.

        Once you have applied, you’ll receive an email from us within 2 - 5 business days to confirm your application.

      • Yes. Please apply online as soon as possible and contact us as well to advise you have applied:

        Email: nab.migrant.banking@nab.com.au or

        Call: +61 3 8634 1393

        Your ATM card may not be ready upon your arrival as it can take up to 5 working days for them to be made and delivered to your specified branch.

      • Less paperwork: No documentation is required when completing your online application. You can also apply using your current home address and current mobile phone number. These details can be updated once you have arrived to your destination country.

        Security: Opening a bank account before you arrive in Australia removes the need to carry large sums of money with you.

        Simple identification process: Within the first six weeks of arrival, you’ll only need to bring your passport with you, which will need to have been stamped by Australian Immigration, so you have proof of when you entered Australia. If you’re an ePassport holder, you’ll only need to bring a printed copy of your visa grant letter and a copy of your boarding pass.

        Manage foreign exchange risk: Remit funds into the account ahead of arrival and at times that suit you and when exchange rates are favourable.

        Earn interest: Earn interest by selecting a NAB iSaver account in addition to NAB Classic Banking and depositing money before you arrive. Please note that your account can receive funds, however withdrawals can not be made until you arrive and pass the necessary identification requirements.

        ATM cards ready on arrival: Your ATM card will be ready for collection when you arrive.

        Ensure you can start being paid by your employer as soon as you arrive: You can advise your employer of your account details before you leave home so they can ensure you are on payroll when you arrive in Australia and avoid missing pay cycles.

        Named banker and branch supplied with account details via email: customers directed to the retail or private segments dependent on their needs.

        If English is not your first language and you prefer to speak to someone in your mother tongue, we will connect you to a banker that can speak your language (subject to availability).

      • No, unfortunately if you are under 18 years of age, you will need to visit a NAB Branch after arriving in Australia.  

        • The NAB Classic Banking account is an every day transaction account
        • The NAB iSaver account is a savings account that pays a competitive interest rate

         

        The iSaver account must be opened with a NAB Classic Banking account at all times. To check the current NAB iSaver interest rates, go to: www.nab.com.au/personal/accounts/savings-accounts/nab-isaver

        Please note that your account can receive funds, however withdrawals can not be made until you arrive and pass the necessary identification requirements.

      • NAB Classic Banking
        NAB iSaver

        The standard account NAB offer is the NAB Classic Banking account which you can pay funds into directly from overseas.

        The NAB Classic Banking account features:

        • No monthly account service fee, ever.
        • No opening or minimum balance requirements.
        • No overdrawn fees.
        • Access to our national NAB branch network.
        • Access to over 3,400 NAB ATMs and rediATMs Australia wide without paying additional ATM fees.
        • ATM access in eight different languages.
        • A named banker.
        • Unlimited access to NAB branches, NAB Visa Debit^ and EFTPOS, NAB Telephone Banking, NAB Internet Banking and NAB Internet Banking on your Mobile as well as access to iPhone,1 iPad1 and Android2 mobile phone applications, which are free to download.

        You can combine your NAB Classic Banking Account with a NAB iSaver, an online savings account which you can pay funds into directly from overseas.

        The NAB iSaver features:

        • No bank fees – no transaction or monthly account keeping fees.
        • Interest calculated daily and paid monthly on every dollar.3
        • No minimum or opening balance requirements.
        • Unlimited deposits and withdrawals without affecting your interest rate.
        • Your customers can move money between their accounts through NAB Internet and NAB Telephone Banking without any transfer fees.
        • Access to savings through a linked NAB Classic Banking account.4

         

         

        ^Visa Debit Card only available to customers aged 18 or over. 1. iPhone and iPad are trademarks of Apple Inc. 2. Android is a registered trademark of Google Inc. 3. Terms and conditions available on application. Interest rates are subject to change. The NAB iSaver account must be linked to a NAB Classic Banking account. Transfer of funds from the NAB iSaver is only available through a linked NAB account. There are no transfer fees between the iSaver and the linked NAB Classic Banking account. 4. Access to funds in the NAB Classic Banking and NAB iSaver accounts will be available after verification of your identity at a NAB branch in Australia. Your account can receive funds, however withdrawals can not be made until you arrive and pass the necessary identification requirements.

      • Yes. Just remember, that your account can receive funds, however withdrawals can not be made until you arrive and pass the necessary identification requirements.

      • Once you’re ready to deposit money into your accounts, the only details you’ll need are the ones we’ve listed on the first page of your ‘welcome letter’, which you’ll receive once your account has been opened by us. Please note that your account can receive funds, however withdrawals can not be made until you arrive and pass the necessary identification requirements.

        You can facilitate the transfer of funds into your account by visiting your local bank in your home country or possibly via your internet banking with your local bank.

      • We don’t have IBAN numbers in Australia. These are only used in the UK and Europe. To transfer funds into your account you’ll need a SWIFT code, BSB, account number and account name. Details can be found on the first page of your ‘welcome letter’, which you will receive once your account has been opened by us. Please note that your account can receive funds, however
        withdrawals can not be made until you arrive and pass the necessary identification requirements.

      • In the event you decide not to move to Australia and you require any funds you have already transferred back, you will need to complete these steps:

        1. Physically present yourself at your nearest NAB branch to be identified and have the identification procedure completed.
        2. For your nearest NAB Branch please email us at nab.migrant.banking@nab.com.au
        3. Once the identification has been completed, you’ll need to complete an International Telegraphic Transfer Application form.
        4. Post the original form to your nearest Australian NAB branch – email us at nab.migrant.banking@nab.com.au to enquire about your nearest NAB branch.
        5. Await confirmation of account closure. The account is not closed until our NAB Compliance team approves the closure and we advise you of this by email.

        Please note account closure and the transferring of funds back to your account can take between 4-6 weeks.

      • Yes. However, please note that for a joint account to be fully operational, all account owners and signatories must be formally identified by NAB before funds can be withdrawn.

      • For a joint account to be fully operational, all account owners and signatories must be formally identified by NAB before funds can be withdrawn. We suggest opening a single account if you need access to funds on arrival.

      • Once you have arrived and completed the necessary identification requirements with your named banker.

        Once the identification procedure is complete, you can order further bank cards such as a NAB Visa Debit Card.

      • No, however you can apply for a NAB Credit Card once you arrive in Australia.

        The factors that will be taken into consideration once you have arrived in Australia are:

        • income in Australia and ability to service the facility
        • employment status in Australia
        • visa type
      • Yes. When applying online you will be asked if you wish to register for read-only NAB Internet Banking before you arrive.  Just select ‘yes’.

        You’ll need an active overseas mobile phone number to register. Ensure your mobile internet provider allows you to receive overseas text message (SMS), as some providers are not accessible by NAB.

      • Your ‘welcome letter’ is sent as a PDF attachment in your ‘welcome email’. Please check your junk/spam folder as it may have been sent to there.

        For security purposes, your ‘internet banking letter’ is emailed 2 working days after your ‘welcome letter’. Please check your junk/spam folder as it may have been sent to there.

        If you’re still unable to locate your emails or PDFs please email us at nab.migrant.banking@nab.com.au to let us know.

      • In most cases, the SMS code should work instantly, if your mobile phone is set up to receive SMS from us. Please check with your mobile phone provider or email us at nab.migrant.banking@nab.com.au so we can confirm that your mobile phone number is correct.

      • For all account enquiries email us at nab.migrant.banking@nab.com.au

        After answering security questions via email, we can confirm your account balance.

      • You’ll need to email us at nab.migrant.banking@nab.com.au to let us know. We’ll arrange for your ATM card/s to be sent to your new location with the details of your new named banker and branch location. Your bank account number will remain the same.

        However, please note it can take up to 7 working days for your ATM card to arrive at the new branch location.

      • You’re able to keep your address as your overseas one until you have a permanent Australian address.

        When you have your new permanent Australian address you’ll need to update your details. If you have NAB Telephone Banking set up, you can update your address over the phone by calling 13 22 65. Alternatively, visit a NAB Branch and let us know in person.

      • Please refer to your ‘welcome letter’ for instructions about what to do once you arrive in Australia. In some cases you will need to make an appointment and in other cases you can simply visit a branch to be identified without an appointment. Your ‘welcome letter’ will provide details of what you need to do for your circumstances.

      • You will still need to visit the NAB Branch outlined in your ‘welcome letter’. All the requirements of this meeting can be found in your ‘welcome letter’.

      • If you choose to withdraw money from the ATM network of another bank, you may be charged a fee. The average charge is around $2.00 per transaction.

      • For updated fees and charges click here.

      • This is a tax applied to Australian bank accounts by the Australian Federal Government. For further information visit the website of the Australian Taxation Office.

      • Contact us and we'll do our best to help.

        Email: nab.migrant.banking@nab.com.au

        Phone: +61 3 8634 1393

        Hours of service: Monday – Friday, 09.00 – 17.00 AEST

          Contact Migrant Banking

          Australia

          Level 8 (8.602) 700 Bourke Street,
          Docklands, Victoria, 3008
          Australia

          Service Hours:  9:00 a.m. – 5.00 p.m. AEST, (Monday to Friday)

          Tel: +61 (0)3 8634 1393
          nab.migrant.banking@nab.com.au

           

          New Zealand

          Level 4 Quay Park,
          30 Mahuhu Crescent, Auckland 1010,
          New Zealand

          Service Hours:  9:00 a.m. – 5.00 p.m. (Monday to Friday)

          Tel: +64 (0)9 976 6318
          bnzmigrant.banking@bnz.co.nz

           

          United Kingdom

          88 Wood Street
          London, EC2V 7QQ
          United Kingdom

          Service Hours: 9:00 a.m. – 6.00 p.m. (Monday to Friday)

          Tel: +44 (0)207 710 1930
          migrant.banking@eu.nabgroup.com

           

          China:

          Beijing Branch
          Tel: +86 10 6535 9800

          Shanghai Branch
          Tel: +86 21 2089 0288

          Service Hours: 9:00 a.m. – 5:00 p.m. (Monday to Friday)

          nab.migrant.banking@nab.com.au

          Hong Kong

          Level 32, Hysan Place,
          500 Hennessy Road Hong Kong

          Service Hours: 9:00 a.m. – 6:00 p.m. (Monday to Friday)

          Tel: +852 2822 5342
          nabhk_enquiry@nabasia.com

          India:

          901, 9th Floor, Nariman Bhavan
          227 Backbay Reclamation
          Nariman Point, Mumbai 400021
          India

          Service Hours:
          9:30 a.m. – 3:30 p.m. (Monday to Friday)
          10:30 a.m. – 12:30 p.m. (Saturday)

          Tel: +91 22 6198 8200
          nabin_migrantbanking@nabasia.com